How to Argue Productively

How to Argue Productively

You need to show your work All of us have found ourselves in a disagreement with someone else. Maybe it was in the business world or in your personal life. That might be particularly true given our recent election or might even be something you’re concerned...
If You Want Loyal Customers, Screw Up

If You Want Loyal Customers, Screw Up

Don’t waste opportunities to create customers for life. As leaders, we tend to think in terms of perfection. Our goal is typically to design systems that help us avoid errors and mistakes. That’s especially true in engineering and science-based disciplines...
How to Say You’re Sorry

How to Say You’re Sorry

It’s the first step towards repairing the damage of a mistake We’re all going to screw up in one way or another at home and at work–whether we meant to or not. Stuff happens. The civilized response and solution to when we err is simple: just say...
How Digitization Can Destroy Your Business

How Digitization Can Destroy Your Business

A cautionary tale from book publishing. I have written before about how digitization and virtualization new can help reduce costs and enable your business to access talent you couldn’t reach otherwise. But digitization also has a dark side. If used by others in...
4 Strategies to Improve Your Email Productivity

4 Strategies to Improve Your Email Productivity

A few easy techniques can help everyone do more. As our work has become increasingly virtual in the wake of the pandemic, email has become ever-more vital to our office communications, even as alternatives like Slack have emerged. That said, email can promote some bad...